MAN 3025 Chapter Notes - Chapter 15: Speed Reading, Job Satisfaction, Proofreading

• School: University of Florida
• Department: Management
• Course: MAN 3025
• Professor: Archambeau Lindy

Document Summary

How the communication process works: sender [encoding] message [medium] message [decoding] receiver message [feedback] sender. Receiver- person for whom the message is intended. Encoding- translating a message into understandable symbol or language. Decoding- interpreting and trying to make sense of the message. Medium- the pathway by which a message travels. Media richness- indicated how well a particular medium conveys information and promotes learning: high richness. Matching the appropriate medium to the situation: rich medium- best for nonroutine situations and to avoid oversimplification, lean medium- best for routine situations and to avoid. Feedback- the receiver expresses his or her reaction to the overloading sender"s message. Paraphrasing- when people restate in their words the crux of what they heard or read. Noise- any disturbance that interferes with the transmission of a message. Also occurs in nonverbal communication and cross-cultural. Formal communication channels- follow the chain of command and are recognized as official: vertical.