COMM 1 Chapter Notes - Chapter 8: Meta-Communication, Pizza Hut, Conflict Management
Document Summary
Conflict is (cid:374)ot si(cid:373)pl(cid:455) a(cid:374) a(cid:396)gu(cid:373)e(cid:374)t o(cid:396) a st(cid:396)uggle: it"s a(cid:374) i(cid:374)te(cid:396)a(cid:272)tio(cid:374) between two or more interdependent people who perceive that they have contradictory goals or scarce resources. In other words, there is conflict when i believe that if you get what you want, i cannot have what i want. Scholars like to distinguish between conflict which is inevitable and sometimes cannot be resolved and conflict management, which refers to the way that we engage in conflict and address disagreements with our relational partners. Unproductive conflict is conflict that is managed poorly and has a negative impact on the individuals and relationships involved. Conflict that is managed effectively is called productive conflict. But productive conflict can also follow unproductive conflict. Active and lively de(cid:271)ate allo(cid:449)s us to e(cid:454)(cid:272)ha(cid:374)ge ideas, e(cid:448)aluate the (cid:373)e(cid:396)its of o(cid:374)e a(cid:374)othe(cid:396)"s (cid:272)lai(cid:373)s, a(cid:374)d (cid:272)o(cid:374)ti(cid:374)uall(cid:455) (cid:396)efi(cid:374)e a(cid:374)d (cid:272)la(cid:396)if(cid:455) ea(cid:272)h othe(cid:396)"s thi(cid:374)ki(cid:374)g a(cid:271)out the issue u(cid:374)de(cid:396) discussion.
