NURS 3554 Chapter Notes - Chapter 9: National Council Licensure Examination, Therapeutic Relationship, Active Listening
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Therapeutic use of self: offering general leads, making observations, voice doubt, encourage comparison, provide information and education, summarizing, encourage formulation of a plan, 1. Offering self: making self-available and showing interest and concern (cid:862)i (cid:449)ill (cid:449)alk (cid:449)ith (cid:455)ou(cid:863, 2. Active listening: paying close attention to what the patient is saying by observing both verbal and non-verbal cues, maintaining eye contact and making verbal remarks to clarify and encourage further communication, 3. Exploring (cid:862)tell (cid:373)e (cid:373)o(cid:396)e a(cid:271)out (cid:455)ou(cid:396) so(cid:374)(cid:863) to gather more info: 4. In other words, you seem to be saying. : using your own words. Restating: you think he no longer wants to see you. Reflecting: you feel angry when this happens, helping them understand their own ideas by reflecting to them what you think they are saying, making them self-aware. Exploring: tell me more about that experience. I am not sure i follow what you are telling me.
