HSA 4191 Chapter Notes - Chapter 7: Business Continuity Planning, Spare Parts Management, Maintainability
Document Summary
Availability management is closely related to capacity management in its focus on ensuring that computer resources are available when users need them. Availability management consists of the following five components: availability . The percentage of agreed on service hours that a particular computer resource or service is available for use: reliability . The prevention of malfunctions and the ability to keep services and computer resources operational: maintainability . The ability to quickly restore services or computer resources back to normal operations: serviceability. The ability of external contractors to augment internal hit department resources to service parts of the hit infrastructure: security . The implementation of appropriate access controls to ensure continued services. The availability management process focuses on measuring system downtime, network downtime, average time it takes to resolve an incident and other metris that describe when systems and services are not available to users.
