MGMT 102 Chapter Notes - Chapter 13-14: Centrality, Ingratiation, Trait Theory
Document Summary
In your answer, discuss what kind of outcomes each has for individuals and their organizations. *functional conflict is healthy constructive disagreement between groups or individuals resulting in a win-win solution/a compromise. Dysfunctional is unhealthy and destructive: contrast leadership and power. *leadership is the ability to influence followers towards goal achievement. Power is the ability to get something done and to resist unwanted influence: name the four contingencies of power and explain how they affect a leader"s ability to influence others. *substitutability is the degree to which people have alternatives in accessing resources (leaders that can control access to things that no one else has, have greater influence). Discretion is the degree to which the manager has the right to make decisions (if manager has to follow rules then their influence is reduced). Centrality is the degree of importance for a person"s job and how many people depend on that person (leaders performing critical tasks have greater influence).
