BUS3 160 Chapter Notes - Chapter 11: Team Building, Assertiveness, Reward System
Document Summary
Process in which people disagree over significant issues, thereby creating friction. For conflict to exist, several factors must be present: Ppl must have opposing interests, thoughts, perceptions, Those involved must recognize the existence of different. The disagreement must be ongoing rather than a singular and feelings points of view occurrence. Ppl with opposing views must try to prevent one another from accomplishing their goals. Rivalry between individuals or groups over and outcome; always has a winner and a loser: negative & dysfunctional. Makes people feel uncomfortable and consequently makes them less productive. A natural part of organizational life and beneficial to the workplace. Conflict has both positive and negative consequences. On the positive side, all of us have experienced the exhilaration and energy that come from competition. Competition and conflict can motivate people and inspire them to focus on the task. Involvement in competition brings group members closer together and leads to increased discussions of various issues and alternatives.
