RWS 290 Chapter Notes - Chapter 11: Controllability
2 Oct 2018
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Document Summary
How you deliver bad news strongly impacts your credibility. Honesty and openness are key and can lead to more trust in the bad-news bearer. Those who deliver bad news appropriately enhance their credibility. Shows character on your part to tell people the truth, even when it"s hard for all parties involved. Shows caring when you do all you can to lessen the impact of bad news on others and exhibit forward thinking that considers their needs. Shows competence when you have a track record of success in though situations and demonstrate a good plan for overcoming the challenges you face. Applying the aim planning process for bad-news messages. Planning is critical to delivering bad news in a way that best serves all parties involved and leaves the door open for productive cooperation in the future. Understand how the bad news will affect your audience. Delivering bad news often creates stress, anxiety, and other strong emotions.
