B A 350 Chapter Notes - Chapter 2: Organizational Citizenship Behavior, Stereotype Threat, Social Comparison Theory
Document Summary
Surface-level diversity - differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but that may activate certain stereotypes. Deep-level diversity - differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better. Discrimination - noting of a difference between things. Making judgements about individuals based on stereotypes regarding their demographic group. Stereotyping - judging someone on the basis of our perception of the group to which that person belongs. Stereotype threat - degree to which we agree internally with the generally negative stereotyped perceptions of our groups. People become their own worst enemies when they feel stereotype threat. Employees may engage in self-handicapping, in which they avoid efforts so that they can attribute their potential failure to other sources.
