33:620:302 Chapter Notes - Chapter 3: Decision-Making, Conscientiousness, Objective Test

• School: Rutgers University
• Department: Management and Global Business
• Course: 33:620:302
• Professor: Mason Ameri

Document Summary

The 5 components of emotional intelligence at work. Self- awareness- the ability to recognize and understand your moods, emotions, and drives, a well as their effect on others. Self- regulation- the ability to control or redirect disruptive impulses and moods; The propensity to suspend judgement- to think before acting. Motivation- a passion to work for reasons that go beyond money or status; a propensity to pursue goals with energy and persistence. Optimism, even in the face of failure. Empathy- the ability to understand the emotional makeup of other people; skill in treating people according to their emotional reactions. Social skill- proficiency in managing relationships and building networks; an ability to find common ground and build rapport. Interactionist perspective- behavior usually is the result of both characteristics possessed by an individual (his or her knowledge, abilities, skills, and personality) and the nature of the situation in which that person operates.