33:011:100 Chapter Notes - Chapter 13: Channel (Communications), Fixed Cost, Pharmaceutical Industry

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Promotion is the function of informing, persuading, and influencing a purchase decision. Primary demand: consumer desire for a general product category. Selective demand: a desire for a specific brand. Integrated marketing communications (imc): coordination of all promotional activities. Media advertising, direct mail, personal selling, sales promotion, and public relations in order to produce a unified, customer-focused message. Must take a broad view and plan for all form of customer contact. Create unified personality and message for the good, service, or brand. Elements include personal selling, advertising, sales promotion, publicity, and public relations. Promotional mix- combination of personal and non-personal selling components designed to meet the needs of their firm"s target customers and effectively and efficiently communicate its message to them. Can be face to face, or can over the phone. Personal selling: basic form of promotion: a direct person-to-person promotional. Non-personal selling- advertising, sales promotion, direct marketing, and public.

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