MGMT 301 Chapter Notes - Chapter 17: International Business, New Balance, Culture Shock
Document Summary
Culture shock comes from discomfort in cross-cultural situations: culture shock: the confusion and discomfort that a person experiences when in an unfamiliar culture. Cultural intelligence is the capacity to adapt to foreign cultures: cultural intelligence: the ability to adapt to new cultures and work well in situations of cultural diversity. People with high cq have high cultural self-awareness and are flexible in dealing with cultural differences. They are willing to learn from unfamiliar cross-cultural situations and modify their behaviors to act with sensitivity toward another culture"s ways. Views cultural differences not as threats but as learning opportunities. The silent languages of cultures include context, time, and space: high-context cultures: rely on nonverbal and situational cues as well as spoken or written words in communication. Body language, physical setting, and past relationships among the people involved. Context counts, and cultures and ceremonies are carefully interpreted.
