LOC 211 Chapter Notes - Chapter 3: Industrial Revolution, Scientific Management, Problem Solving

• School: Northwestern University
• Department: Learning and Organizational Change
• Course: LOC 211
• Professor: Douthit

Document Summary

Increase efficiency and enhance performance through specialization and division of labor. Industrial revolution - 1911 federick w. taylor founds "scientific management" - breaking tasks into smaller parts where each person is assigned a part. Monocratic bureaucracy created by max weber - maximizes efficiency and norms of rationality. Separation of personal from official property and rights. Research shows that people actually prefer a tighter structure. Product - what is produced (detergent vs. bar soap) Customer - established around customers or clients (patient type) Suboptimization - when individual units perform well in terms of their own goals but the whole may not add up to the sum of its parts. Vertical coordination - higher levels coordinate and control the work of. Vertical coordination - higher levels coordinate and control the work of subordinates through authority, rules, and policies and planning control systems. Authority - a boss keeps action aligned with strategy and objectives.