INTB 1203 Chapter Notes - Chapter 15: Iso 9000, Job Scheduler, Mass Customization

• School: Northeastern University
• Department: International Business
• Course: INTB 1203
• Professor: Raynus Joseph

Document Summary

Chapter 15 global production and supply chain management. Supply chain management: the integration and coordination of logistics, purchasing, operations, and market channels activities from raw material to end customer. Purchasing: the part of the supply chain that includes the worldwide buying of raw material, component parts, and products used in manufacturing of the (cid:272)o(cid:373)pa(cid:374)y"s produ(cid:272)t a(cid:374)d ser(cid:448)i(cid:272)es. Logistics: the part of the supply chain that plans, implements, and controls the effective flows and inventory of raw material, component parts, and products used in manufacturing. Upstream supply chain (inbound supply chain): the portion of the supply chain from the raw materials to the production facility. Downstream supply chain (outbound supply chain): the portion of the supply chain from the production facility to the end customer. Total quality management (tqm): management philosophy that takes as its central focus the need to improve the quality of a (cid:272)o(cid:373)pa(cid:374)y"s produ(cid:272)t a(cid:374)d ser(cid:448)i(cid:272)es. Employees should not fear reporting problems and recommending improvements.