BUSN 1100 Chapter Notes - Chapter 8: Operations Management, Total Quality Management, Lead Time
2 Nov 2016
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Document Summary
Production conversion of ideas and resources into useful goods and services. Operations management oversees most of the production process. Improve the good/service based on evaluation: outputs. Products can be a good or a service. They used to be the leading manufacturers until the 1970s, when countries such as germany and japan offered the us competition. However, the manufacturing industry has been increasing because: There"s been an increase in productivity this also means manufacturing unemployment) There has also been an increase in reshoring due to new technology (but. A physical, tangible product that we can see and touch. An intangible product that we experience or use. Main differences between a good and a service: types of resources used, timing of product consumption, measuring quality. Production of services: uses labor, machines and materials, labor-intensive because people are to create finished product, delayed consumption, measured by the number of rejects of customer returns most utilized resource (moving toward artificial intelligence).
