EGR 100 Chapter Notes - Chapter 3: Jaywalking
Document Summary
Chapter 3: problem definition: detailing the customer requirements. The problem with these problem statements is that they often contain errors, include biases, and imply solutions. Errors are simply incorrect information, be it minor (e. g. getting the name of a street wrong) or otherwise. They are faulty information with regards to the nature of the problem. Biases are presumptions about the situation that might be inaccurate because the clients or users don"t grasp the full situation. Implied solutions are a client"s best guess at the solution, and they often show up in problem statements (e. g. calling for a new juice bottle, even though a carton or box could work just as well). These errors, biases, and implied solutions can often affect how we design, because they cloud our view and understanding of the actual problem at hand. For this reason, it is often useful to rewrite the problem statements so they are free of the errors, biases, and implied solutions.
