MGT 4620 Chapter : Ch4 Emotions And Moods MGT 4620
Document Summary
Introduction and basics: affect: a broad range of feelings that people experience, emotions. Six basic emotions we all feel: anger, fear, sadness, happiness, disgust, surprise. Individuals tendency to accentuate the positive aspects of themselves, other people, and the world in general. Interested, excited, strong, enthusiastic, proud, alert, inspired, determined, attentive, active. Negative affect: disposition to see the world in a negative way, tendency to see the negative aspects of themselves, other people, and the world in general, upset, guilty, irritable, ashamed. Jobs that require you to display certain emotions (retail, service industry, disney, etc. : leads to feelings of burnout and exhaustion, emotional dissonance, feelings of discomfort from difference between projected and felt emotions. Day and time of the week: periods of positive affect, middle of the day, late afternoon, end of week, weekend, managers tend to assign difficult work during the periods of positive affect.
