ME 2212 Chapter : Chapter 6 Summary
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Understanding the problem and the development of engineering specifications. Identify the customers: who are they: must consider customers that buy the products, as well as those who machine parts of your product (internal customers) Rarely do products become popular with no customer reference during the design process. Determine relative importance of the requirements: who versus what: asking customers to rate the product components with certain amount of points to distribute how they see fit to each component is a great way to survey the customer. Identify and evaluate the competition: how satisfied are the customers now: competition benchmarking and is a major aspect of understanding a design problem. In benchmarking, each competing product must be compared with customers" requirements. This concerns just a subjective comparison that is based on customer opinion.
