HRE 3071 Chapter : Chapter 11 Managing Conflict
Document Summary
Fisher and ury approach to conflict: people, interests, options, criteria. Communication strategies for conflict resolution: differentiating, fractionation, face saving. Kilmann and thomas" 5 styles of approaching conflict: avoidance, competition, accommodation, compromise, collaboration. Managing conflict: conflict is inevitable, conflict can be uncomfortable but is not necessarily bad, how can we manage conflict and produce positive change, communication plays a central role in handling conflict. Emotional process that involves feelings in both parties: differences between people: perceived incompatibilities. Communication and conflict: conflict is recognized and expressed through communication, content dimension of communication, objective, observable aspects of communication, ex. Money, weather, land: relational dimension of communication, participants" perceptions of their connection to one another, ex. Superior-subordinate: relational dimension of the message suggests how the content should be interpreted. Kinds of conflict: conflict on the content level. Edward a. gibbons, ph. d: involves struggles between people who differ on issues such as policies and procedures, conflict regarding beliefs and values, ex.
