CMST 2064 Chapter : CMST 2064 Ch 8
Document Summary
Groups must find a way to balance constructive conflict with the need for unity and cohesiveness. Conflict: the disagreement and disharmony that occur in groups when members express differences regarding group goals. Substantive: occurs when members disagree about issues, ideas, decisions, actions or goals. Hidden agendas can arise here when a both/and approach cannot be negotiated. Affective: result of interpersonal disagreements, diff. in personalities and communication styles, and members" conflicting core values and beliefs. Disagreements can begin substantive and become affective when a group member is offended while during and argument. Procedural: a disagreement among members about the method or process the group uses in its attempt to accomplish a goal. Constructive conflict: group express disagreement in ways that value everyone"s contributions and promote group goals. Focus on issues, respect for other, supportiveness, flexibility, and cooperation, seeking win- win solutions, commitment to conflict management.
