BUSN 110 Chapter Notes - Chapter 5: Microsoft Powerpoint, Active Listening, Facial Expression
Document Summary
Chapter 5: business communication- creating and delivering messages. Communication skills: communication: transmission of information between a sender and a recipient. Determines the success of a business: noise: interference that causes misinterpretation of information, communication barriers: obstacles to effective communication. Types of communication barriers: physical, language, body language, perceptual, organizational, cultural. Nonverbal communication: occurs without the usage of words and key elements including: Eye contact: active listening: attentive listening that occurs when the listener focuses his/her complete attention on the speaker. Communication channels: ways in which a message is sent, understanding the impact of each channel helps to determine the best channel to use. Channels differ in their richness and their advantages: channel of communication is determined after analyzing and considering the audience. Pointers for using right words for effective communication: analyze your audience, be concise, avoid: Bias: preconception about members of a particular group. Race, ethnicity, and nationality bias: use active voice and avoid using passive voice.
