BUSI 610 Chapter Notes - Chapter 8: Intellectual Capital, Balanced Scorecard, Tacit Knowledge
14 Mar 2017
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Chapter 8: technology for control, social business, and big data. Transaction processing systems (tpss: automate the organization"s day to day business transactions, reduce labor costs by having computers take over some tasks. Data warehousing: use of huge databases that combine all of a company"s data and allow users to access the data directly, create reports, and obtain responses to what if questions. Business intelligence: high tech analysis of a company"s data in order to make better strategic decisions, sometimes referred to as data mining. Social business: using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders. Big data analytics: technologies, skills, and processes for searching and examining massive, complex sets of data that traditional data processing applications cannot handle to uncover hidden patterns and correlations. Hierarchical control: monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.
