BUSI 610 Chapter Notes - Chapter 13: Policy, Structural Change, Resource Allocation
14 Mar 2017
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A certain amount of conflict is good for an organization. Competition: rivalry among groups in the pursuit of a common prize, whereas conflict presumes direct interference with goal achievement. Rational model: when goals are in alignment, there is little differentiation, departments are characterized by pooled interdependence, and resources seem abundant. Is ideal but not achievable in the real world: when conflict is low (5, consistent across participants, centralized, orderly, logical, rational, norm of efficiency, extensive, systematic, accurate. Tactics for enhancing collaboration (5: create integration devices, use confrontation and management, schedule intergroup consultations, practice member rotations, create shared mission and subordinate goals. Labor management teams: designed to increase worker participation and provide a cooperative model for solving union-management problems. Confrontation: when parties in conflict directly engage one another and try to work out their differences. Negotiation: bargaining process that often occurs during confrontation and that enables the parties to systematically reach a solution.
