ENG 20002 Chapter 1: Introduction to Technical Communication
3 Mar 2017
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Document Summary
Technical communication: the process of making and sharing information and ideas in the workplace: a set of applications. The documents you write: the process of finding and using information and sharing its meaning. Four communication skills: reading, writing, speaking, listening. Technical communication process: finding information and developing ideas. Audience: peers and supervisors within and beyond your company. Purpose: reinforce or change feelings towards a subject: motivation towards certain actions, help carry out tasks. Technical communicator: create applications like manuals, reports, and websites. Technical professional: use technical communications i. e. engineers, chemists, accountant. 3 major roles as a communicator: writer of a document- main author, member of a project team- participate in writing, information resource for people inside and outside of your organization. Uses design to increase readability: make documents attractive and professional, help readers navigate document, help readers understand the document.
