HM 311 Chapter Notes - Chapter 11, 14: Job Analysis
31 Oct 2018
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Functions of the audit: verify posted entries to guest & non-guest accounts, balancing all front office accounts, resolving room status & rate discrepancies, reviewing guest credit transactions against established limits, generating operational & managerial reports. Front office auditor should be familiar with nature of transactions affecting the front office accounting system (revenue, occupancy %, & other standard statistics) End of day: arbitrary stopping point for the business day. Previous balance + debits credits = net outstanding balance. Daily transcripts: detailed report of guest accounts that summarizes and updates those guest accounts that had transactional activity on that particular day. Supplemental transcript: tracks the day"s transactional acti(cid:448)ity for non-guest accounts. Front office audit focuses on: discovery and correction of front office accounting errors, creation of accounting and management reports. Room variance report: can be programmed to automatically flag discrepancies. Control folio: online internal accounting file that supports account postings originating from a revenue center.
