COB 202 Chapter Notes - Chapter 10.1-10.5: Problem Solving, Abscissa And Ordinate, Assertiveness
Document Summary
Conflict: the process in which one party perceives that its interests are being opposed or negatively affected by. Task conflict: a type of conflict in which people focus their discussion around the issue while showing respect for people who have other points of view. Relationship conflict: a type of conflict in which people focus on characteristics of other individuals, rather than on the issues, as the source of conflict. Positive: lower performance, wasted resources, stress dissatisfaction. Negative: better decision making, challenge environment, stronger team cohesion. Win-win orientation: the belief that conflicting parties will find a mutually beneficial solution to their disagreement. Win-lose orientation: the belief that conflicting parties are drawing from a fixed pie, so the more one party receives the less the other party will receive. Emphasizing superordinate goals: superordinate goals: goals that the conflicting parties value & whose attainment requires the joint resources & effort of those parties.
