BUS 200 Chapter Notes - Chapter 10: Statistical Process Control, Iso 9000, Business Process
Quiz chapter 10
control chart
a statistical process control method in which results of test smapling of a product are plotted on a
diagram that rceals when the process it beginning to depart from normal operating conditions
Quality/cost studies
assessing quality-related costs, identifying areas with tht egreatest cost-saving potential
internal failures
incurred during prodcution
external failures
allowing defective products to leace the factory and get into consumer hands
Benchamarking
comparing the quality of the firm's output with the quality of the output of the industry's leaders. (Can
be internal, comparing current performance to history)
ISO 9000
certification program attesting to quality management requirements set by the "international
organization for standardization"
Business process Re-enguineering
redesigning of business processes to improve performance, quality, and productivity
Supply chain (value chain)
flow of information, materials, and services that starts with raw-materials suppliers and continues
through other stages in the operations process until the product reaches the end customer
Made to Order
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