QUAL 320 Chapter Notes - Chapter 1: Statistical Process Control, Human Factors And Ergonomics, Total Productive Maintenance
Document Summary
Chapter 1 introduction to quality improvement: describe why quality is somewhat of an intangible. When a product surpasses our expectations, we consider that quality. Thus, it is somewhat of an intangible based on perception: define quality, according to the american society for quality. The american society for quality defines quality as a subjective term for which each person or sector has its own definition: define quality, according to iso 9000. It is defined there as the degree to which a set of inherent characteristics fulfills requirements. Degree means that quality can be used with adjectives such as poor, good, and excellent. Inherent is defined as existing in something, especially as a permanent characteristic. Requirement is a need or expectation that is stated: describe quality control and its purpose. Quality control is the use of techniques and activities to achieve and sustain the quality of a product or service: describe quality improvement and its purpose.
