PSY 340 Chapter Notes - Chapter 5.1: Job Performance
Document Summary
An employee"s aggregated or accumulative behaviors aimed toward meeting organizational goals. Encompasses employees fulfilling job tasks and expectations in a way that positively contributes to the organization"s objectives. *"task performance is an insufficient term to capture all of what job performance entails" A group of jobs that are similar in some global way, but different in specific skill requirements and expectations. Includes not only what the employee accomplishes, but how efficiently and effectively the employee accomplishes the work. Campbell (1990) said that, to fully understand all of the components of performance, we need to divide performance into effectiveness, productivity, and utility. An evaluation of how well the job is done. How much is accomplished relative to the resources provided. High efficiency results when more can be accomplished with what is given. The relationship between effectiveness and the cost of achieving that level of effectiveness. Considers what it costs to achieve the observed level of effectiveness.
