CMST 472 Chapter Notes - Chapter 8: Culture Shock, Emo, Master Sergeant
10 Apr 2017
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The leader as culture maker: orgs. formed thru process of comm. Is the org: culture shock for new emp. Unstated beliefs about human relationships; human nature; truth; the environ. Org. response to these topics determ. how it treats/views ppl: values. Reflect what the org. feels it ought to do. Found in credos, vision/mission statements, ad. slogans: symbols. Make up top level of org. cult. Ex lang. , stories/myths, rites/rituals, written materials, metaphors, dress/phys. appearance, buildings, products, tech. , heroes, logos, office d cor: language determ. how an org. views itself/the world. Powerful motivator that focuses attn. on some aspects of exper. /directs it away from oth. Binds group members togeth: stories reflect imp. values, inspire, describe what members should do, provide means to vent emo. Org. members believe stories > statistics: rituals, rites, routines involve repeated patterns of behav. Rites of degradation used to lower status of org. members. Rites of conflict reduction bargaining, task forces, & committees to resolve conflicts.
