ORGS 1000 Chapter Notes - Chapter 5, 7 - 9, 11: Alternative Dispute Resolution, Tacit Knowledge, Job Satisfaction
10 Dec 2016
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Document Summary
Learning: a relatively permanent change in an employee"s knowledge or skill that results from experience. Decision making: the process of generating and choosing from a set of alternatives to solve a problem. The more knowledge and skills employees possess, the more likely they are to make accurate and sound decisions. It takes a significant amount of time to become proficient at most complex jobs. Expertise: the knowledge and skills that distinguish experts from novices. Explicit knowledge: knowledge that is easily communicated and available to everyone. Minor portion of what you need to know. Easily transferred and readily available to most; can be learned through books. Always conscious and accessible information general information. Tacit knowledge: knowledge that employees can only learn through experience. 90% of knowledge contained in organizations occurs in tacit form. Very difficult, if not impossible, to articulate to others. Highly personal in nature and based on experience. Sometimes holders don"t even recognize that they possess it.
