ORGS 1000 Chapter Notes - Chapter 4: Absenteeism, Emotional Labor, Emotional Contagion

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: Thomas Medcof

Document Summary

Boring jobs might be easier but they are not necessarily better. Lower job satisfaction increase absenteeism and turnover: 3 critical psychological states make work more satisfying. Meaningfulness of work a psychological state indicating the degree to which work tasks are viewed as something. 2 that counts in the employee"s system of philosophies and beliefs: tasks the add to the organization or aid society. Responsibility of outcomes a psychological state indicating the degree to which employees feel they are key drivers of the quality of work output. Knowledge of results - a psychological states indicating the extents to which employees are aware of how well or how poorly they are doing. High each work day if different less repetition: identity degree to which a job offers completion of a whole, identifiable piece of work from the beginning till end with a visible outcome.