ADMS 2600 Chapter Notes - Chapter 7: Distributed Learning, B-Method, Wok

• School: York University
• Department: Administrative Studies
• Course: ADMS 2600
• Professor: Paul Fairlie

Document Summary

Many employees already come equipped with most of the knowledge, skills and abilities needed to start work: other require extensive training before they are ready to make much of a contribution to the organization. Training tends to be more narrowly focused and oriented toward short tern performance concerns development tends to be oriented more toward broadening an individual"s skills for future responsibilities. Research has shows that an organizations revenues and overall profitability are positively correlated to the amount of training it gives its employees. Types of training include regular training to new hires, customer service and communication skills training, and compliance training. Unfortunately, some organizations fail to make the connection between training and an organizations goals. If employees consistently fail to achieve their productivity objectives, it might be a signal that training is needed. If organizations receive an excessive number of customer complaints, this, too, might suggest that a film"s training is inadequate.