ADMS 2511 Chapter Notes - Chapter 2: Business Process Management, Business Process Reengineering, Business Process
16 Jan 2017
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Business process ongoing collection of related activities that create a product or service of value to. Organization, business partner, and customers: functional process. Business processes cut across multiple functional areas. No single functional area is responsible for execution: multiple functional areas collaborate. Procurement process: tasks involved in acquiring needed materials externally from vendor. Innovate or execute better than competitors: but can be liability if less responsive. Business process reengineering and business process management: measures of competitive performance impact executing business processes. Customer satisfaction result of optimizing and aligning business pro(cid:272)esses to fulfill (cid:272)usto(cid:373)ers" (cid:374)eeds, (cid:449)a(cid:374)ts a(cid:374)d desires. Cost reduction result of optimizing operations and supplier processes. Cycle and fulfillment time result of optimizing the manufacturing and logistics processes. Quality result of optimizing the design, development, and production processes. Differentiation result of optimizing the marketing and innovation processes. Productivity result of opti(cid:373)izi(cid:374)g ea(cid:272)h i(cid:374)di(cid:448)idual"s (cid:449)ork pro(cid:272)ess: business process reengineering (bpr)
