ADMS 2400 Chapter Notes - Chapter 16: Holt Renfrew, Top Shop, Sears Canada

37 views2 pages

2 May 2018

School

Department

Course

Professor

For unlimited access to Textbook Notes, a Class+ subscription is required.

ADMS 2400 Chapter 16 Notes – Summary

Introduction

Lewin’s Three-Step Model

• Rather than selling off stores, like Sears Canada had done, Brooks turned to creating

stores ithi stores at Hudso’s Bay.

• Top Shop, a British fashion retailer), Coach, Burberry, and Kleinfeld Bridal were

eouraged to ope stores i Hudso’s Bay.

• She attrated e desigers for The Roo, a higher ed assortet of oe’s

clothing.

• Brooks oted that Hudso’s Bay as i the right plae to do this

• There is no other store in Canada that could provide that [kind of shopping experience].

• Sears ould’t e ale to attrat those rads ad Holt Refre ould’t hae the

spae.”

• Customers also bought into the changes.

• Five years into Brooks’ ter, Joe Thaker, hief strategist at Toroto-based Fusion Retail

Analytics

• The turnaround, I think, is real.

• Those uers are’t oig fro idustry groth.

• That’s all oig fro arket share gais.

• What has ade Brooks’ approah to hage suessful?

• To this point, we have discussed the kinds of changes organizations can make.

• Assuming that an organization has uncovered a need for change, how does it engage in

the change process?

• We turn to four approaches to managing change

• Lei’s lassi three-step odel of the hage proess, Kotter’s eight-step plan for

implementing change, action research, and appreciative inquiry.

find more resources at oneclass.com

Unlock document

This preview shows half of the first page of the document.
Unlock all 2 pages and 3 million more documents.

Already have an account? Log in

Get access