ADMS 2320 Chapter 6: ADMS 2320 Chapter 6 Notes
30 Apr 2018
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ADMS 2320 Chapter 6 Notes – Summary
Introduction
Mediator
• A mediator is a neutral third party who facilitates a negotiated solution by using
reasoning and persuasion, suggesting alternatives, and the like.
• Mediators can be much more aggressive in proposing solutions than conciliators.
• Mediators are widely used in labour–management negotiations and in civil court
disputes.
• British Coluia’s Motor Vehile Brah uses ediatio to help settle aidet lais.
• In Ontario, all disputes between companies and employees now go to mediation within
100 days.
• Pilot projects found that more than 60 percent of the disputes were partly or fully
resolved within 60 days after the start of the mediation session.
• The overall effectiveness of mediated negotiations is fairly impressive.
• For example, a 2014 Mediate BC survey found that over 90 percent of mediations
resolved all issues or helped the parties move toward resolution.
• The survey also found that the average satisfaction rate with the process was over 90
percent.
• But the situation is the key to whether mediation will succeed
• The conflicting parties must be motivated to bargain and resolve their conflict.
• Additionally, conflict intensity cannot be too high; mediation is most effective under
moderate levels of conflict.
• Finally, perceptions of the mediator are important
• To be effective, the mediator must be perceived as neutral and non-coercive.
Arbitrator
• An arbitrator is a third party with the authority to dictate an agreement.
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