ADMS 2320 Chapter 11: ADMS 2320 Chapter 11 Notes
30 Apr 2018
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ADMS 2320 Chapter 11 Notes – Summary
Introduction
• All oflits are dysfutioal, ad it’s oe of aageet’s ajor resposiilities to
keep conflict intensity as low as humanly possible.
• A few points will support this case
• The negative consequences from conflict can be devastating.
• The list of negatives associated with conflict is awesome.
• The most obvious are increased turnover, decreased employee satisfaction,
inefficiencies between work units, sabotage, labour grievances and strikes, and physical
aggression.
• One study estimated that managing conflict at work costs the average employer nearly
450 days of management time a year.
• Effective managers build teamwork.
• A good manager builds a coordinated team.
• Conflict works against such an objective.
• A successful work group is like a successful sports team
• Members all know their roles and support their teammates.
• When a team works well, the whole becomes greater than the sum of the parts.
• Management creates teamwork by minimizing internal conflicts and facilitating internal
coordination.
• Competition is good for an organization, but not conflict.
• Competition and conflict should not be confused with each other.
• Conflict is behaviour directed against another party, whereas competition is behaviour
aimed at obtaining a goal without interference from another party.
• Competition is healthy
• It’s the soure of orgaizatioal itality.
• Conflict, on the other hand, is destructive.
• Conflict is avoidable.
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