OL140 Chapter 11: OL 140 Chapter #11_ (1)
Document Summary
Conflict is inevitable in groups and organizations and is perhaps a challenge and a true opportunity. People differ because they need to negotiate with others about their differences. Getting to yes asserts the mutual agreement is possible in any conflict situation. When we think of conflict in simple terms we think of a struggle between people, groups, organizations, cultures, or nations. Conflict involves opposing forces, pulling in different directions. A conflict can be unforgettable is not healthy nor is necessarily bad. Conflict will always be present in leadership situations and surprisingly it often produces positive change. When leaders handle conflict efficiency problem solving increase interpersonal relationships become stronger and stress surrounding the conflict decreases. Communication plays a central role in handling conflict. Conflict is an interpersonal process between two or more parties that requires effective human interaction. Conflicts has been studied from multiple perspectives including intrapersonal, interpersonal, and societal. Intrapersonal conflict refers to to the discourse that occurs within individuals.
