BU385 Chapter Notes - Chapter 1: Interchangeable Parts, Lean Manufacturing, Mass Customization
Document Summary
Involves wide range of things like locating facilities, designing jobs, measuring performance, controlling quality, managing inventory: primary functional areas of a firm: marketing, finance, operations and hr, operations is the technical core of the organization. Interacts with other departments and suppliers: tells finance: inventory and production data, capacity expansion and other plans, tells marketing: sales forecasts, orders, customer feedback, product development, tells hr: the kinds of workers they need. The evolution of operations and supply chain management: craft production: handcrafting things for customers, division of labour: dividing a job into a series of small tasks each performed by a different worker. Globalization: the china factor, world"s largest manufacturer, some countries reduce risk of sourcing from just china by expanding trade relationships with other low-cost countries. India, the world"s service provider: call centers, brokerage firms, etc, technically trained workers available at half the cost of those in developed countries, high exporter of it services.
