BU354 Chapter Notes - Chapter 1: Tim Hortons, Human Resource Management, Starbucks
Document Summary
Employee salaries may account for more than 50% of the operating expenses in many organizations. Strategic priorities of ceos and other top executives: attracting and retaining skilled staff. Improving workforce performance: changing leadership and management behaviours, changing organizational culture and employee attitudes. Execs are worried about getting enough qualified people actually interested, then ultimately retaining them. Main concepts discussed throughout the course: yellow part. The scientific management proponents showed the world that the systematic, scientific study of work could lead to improved efficiency (late 1800s early 1900s) The importance of individual needs became even more pronounced as a result of the research studies in the united states at western electric"s hawthorne plant (late 1920s and early 1930s) Hrm: the leadership and management of people within an organization using systems, methods, processes, and procedures that enable employees to optimize their performance and in turn their contribution to the organization and its goals.
