BU354 Chapter Notes - Chapter 1: Sandwich Generation, Scientific Management, Software System
Document Summary
Chapter 1: the strategic role of human resources. Human capital index based on: recruiting excellence, clear rewards and accountability, collegial and flexible workplaces, communications integrity, prudent use of resources. Making the enterprise more responsive to product/service innovations. Operational focuses more on following policies where as strategic is more on making policies. Strategic involves knowing how to maximize individual success to make the organization successful. Providing workers with the skills and authority to make decisions that would traditionally be made by managers: boundaryless organizations emerging. A structure is which relationships are formed with customers, suppliers, and/or competitors, to pool resources for mutual benefits or encourage cooperation in an uncertain environment. They are economically conservative and do not trust institutions. Are out-of-the-box thinkers: generation y (born since 1980 and also known as echo boomers, nexters and the net generation) are the children of the baby boomers. They are masters of technology, comfortable with authority and diversity, and eager to make a contribution.
