BU288 Chapter Notes - Chapter 11: Negative Affectivity, Delphi Method, Brainstorming
Document Summary
Decision making: the process of developing a commitment to some course of action. 3 noteworthy parts of decision making: decision making involves making a choice among several action alternatives, decision making is a process that involves more than simply the final choice among alternatives. We want to know how this decision was reached: commitment usually involves some commitment of resources, such as time, money or personnel. Problem: a perceived gap between an existing state and a desired state. The decision making process involves the perception of the existing state, the conception of the desired state and the steps that the chairperson takes to move from one state to another. Well-structured problem: a problem for which the existing state is clear, and how to get from one state to another state is fairly obvious. Organizations attempt to program the decision making for well-structured problems. Program: is simply a standardized way of solving a problem.
