BU288 Chapter 10: Ch. 10. Communcation.docx
Document Summary
Communication: communication: the process by which information is exchanged between a sender and receiver. Interpersonal communication: exchange of info between people simplest prototype is a 1-to-1 exchange between 2 individuals: the sender must encode his thoughts into some form (ex: writing, speech) that can be transmitted to the. The receiver must perceive the message and accurately decode it to achieve accurate understanding. Informal communication: chain of command fails to consider this. Informal communication can help people accomplish jobs more effectively. It can also spread unsavory, inaccurate rumours: filtering: tendency for a message to be watered down or stopped during transmission, double edged sword: on one hand, workers must filter information. Cross-functional teams and employee empowerment can improve communication in these areas by short-circuiting the chain of command. Informal communication, recognition of filtering and time constraints allow organizations to develop channels of communication beyond the strict chain of command.
