BU288 Chapter Notes - Chapter 13: Odel, Job Performance, Signify
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Organizational behaviour - chapter 13 conflict and stress. Interpersonal conflict: the process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Conflict often involves antagonistic attitudes and behaviours. Antagonistic behaviours might include name calling, sabotage, or even physical aggression. People ha(cid:448)e a te(cid:374)de(cid:374)(cid:272)(cid:455) to de(cid:448)elop a (cid:373)o(cid:396)e positi(cid:448)e (cid:448)ie(cid:449) of thei(cid:396) o(cid:449)(cid:374) (cid:862)i(cid:374)-g(cid:396)oup(cid:863) a(cid:374)d a less positi(cid:448)e (cid:448)ie(cid:449) of the (cid:862)out-g(cid:396)oup(cid:863) of (cid:449)hi(cid:272)h the(cid:455) a(cid:396)e (cid:374)ot a (cid:373)e(cid:373)(cid:271)e(cid:396). Self-esteem is probably the reason for intergroup bias. When individual or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. It set the stage for conflicts for two reasons it necessitates interaction between the parties so that they can coordinate their interests. Interdependence implies that each party has some power over the other; it is easy for one side or the other to abuse its power and create antagonism.
