Management and Organizational Studies 4471A/B Chapter 22,23: r5cv22cv23

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 4471A/B
• Professor: Christina Maco

Document Summary

Management control: process by which managers influence members of organization to implement the organization"s strategies efficiently and effectively. Plans need to be developed with two parts: statement of objectives results managers should achieve to implement strategies, resources required to obtain objectives. Four facets of management control environment: nature of organization, rules, guidelines, and procedures that govern the actions of the organization"s members, organization"s culture, external environment. Nature of organization: management perform many tasks such as deciding goals and communicating them to team members, organization"s hierarchy several layers of management, can be diagrammed into organization charts, responsibility centres. Rules, guidelines, procedures: some of these are written and some less formal, come controls may be physical e. g. security guards, passwords. External environment: customers, suppliers, competitors, community, regulatory agencies, others, differences in environmental influences on organization are uncertain, organizations with more certainty have different controls from unpredictable industries.