Management and Organizational Studies 3343A/B Chapter 4: 3343 T&D Chapter 4 Textbook Notes

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3343A/B
• Professor: Linda Eligh

Document Summary

Opening vignette: td bank was concerned about robberies - conducted needs analysis (focus groups, interviews, surveys, revealed the need to design a training program that would focus on not. What is needs analysis (most important step in the training and dev process) Needs analysis- a process to identify gaps or deficiencies in employee and organizational performance: concerned with gaps between actual performance and desired performance. In the simplest terms, needs = required results current results: needs analysis identifies, prioritizes, and selects needs that will affect internal and external stakeholders, needs analysis helps to identify the causes of and solutions to performance problems. The needs analysis process: there are three levels of needs analysis, an organizational analysis, a task analysis a person analysis, the collection of information and the needs analysis process conclude with a number of important outcomes. Step 2: determine importance: the goals, plans, introduction of products and services, changes in technology, practices, and regulations should be clear.