Management and Organizational Studies 3330A/B Chapter Notes - Chapter 1: Hawthorne Effect, Total Quality Management, Quality Management

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3330A/B
• Professor: Bernd Marcus

Document Summary

The business function that plans, organizes, coordinates, and controls the. Role of operations management resources needed to produce a company"s goods and services. Transform a company"s inputs into the finished goods, or services: inputs are human resources, facilities and processes, materials, technology and information, outputs are goods and services. To be successful, management must add value during the transformation process. The net increase created during the transformation of inputs into final outputs. Companies that have some characteristics of each type of organization. Unique features of business to make it competitive. Sources of supply and how to manage them. Unique feature of process to make product unique. How to ensure quality of products is up to standards. What jobs are needed, who will do the task and how performance is measured. Decisions that set the direction for the entire company; they are broad in scope and long-term in nature.