Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: Predictive Validity, Web 2.0, Observational Error

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

Communication: a process in which information and meaning transferred from a sender to a receiver. Virtually all jobs require us to process and act upon information provided to us by others. Acquisition of power, enacting in uence, successful negation and leadership are all deeply rooted in one"s ability to effectively communicate. Supervisor feedback has a weak positive effect on job performance. Face to face communication: the exchange of information and meaning when one or more individual are physically present and where communication occurs without the aid of any mediating technology. Natural, immediate and embody a type of comprehensive interdependence. Verbal communication: a form of communication in which messages are sent and received using written and spoken language. To obtain, transfer and store information and knowledge. Non-verbal communication: any form of information exchange that doesn"t involve spoken or written words. 70-90% of communication is conveyed with body language. Generally more trusted than verbal communication when there is a disagreement.