Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: Performance Appraisal, 360-Degree Feedback, Nepotism

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Meaghan Ross

Document Summary

Vignette : university of guelph rumor mill broadcast to get rid of rumors. Communication: the process by which information is exchanged between a sender and receiver. (effective communication is the right ppl receive the right msg) Chain of command: lines of authority and formal reporting relationships. Downward communication: information that flows from top of organization to bottom (ex ceo to staff) Horizontal: information flow between departments (usually to work together) Informal communication (grapevine is not included, and that"s serious bc it can spread rumor) Slowness : you have to wait for msg to go up and down, and horizontal. Filtering: the tendancy for a message to be watered down, or stopped during transmission (ie the important parts get filtered out as it moves along) can be upward/downward filtering. Ex ceo passes msg to staff, but important pieces stay with manager bc he wants the info and dosent want to give it to staff.