Management and Organizational Studies 2181A/B Chapter Notes - Chapter 9: Tacit Knowledge, Explicit Knowledge, Reinforcement

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

Learning: a relatively perm change in employee"s knowledge/skill that results from experience. Decision making: process of generating + choosing from a set of alternatives to solve a problem. Expertise: knowledge + skills that distingush experts from novices. Diff btw then is almost always a func of learning. Can tell when people have lerned by observing their behaviours. Explicit knowledge: knowledge that is easily comm + available to everyone. Tacit knowledge: knowledge that employees can only learn thru experience. 90% of knowledge in org occur in tacit form. Tacit is what separates experts from common people. Contingencies of reinforcement: 4 specific consequences used by org to modify employee behaviour. Positive reingforcement - where positive outcome follows a desired behaviour. Negative reinforcement - where an unwanted outcome is removed following desired behaviour. Punishment - unwanted outcome that follows unwanted behaviour. Extinction - removal of pos outcome following unwanted behaviour. Positive reinforcement + extinction most common forms of reinforcement used by managers.