Management and Organizational Studies 2181A/B Chapter Notes - Chapter 1-3: Flight Attendant, Specific Performance, Visible Minority

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

What is organizational behavior: without understanding why employees act the way they do (good or bad), it is very difficult to find a way to change their attitudes and behaviours at work. Effective ob can help keep a product good over the long term. Effective ob can help make a product get better, incrementally, over the long term. Inimitable- incapable of being imitated or copied e. g. valuable people are difficult to imitate: 3 reasons why people are inimitable, 1. People create a history- a collective pool of experience, wisdom, and knowledge that (cid:271)e(cid:374)efits the o(cid:396)ga(cid:374)izatio(cid:374). Numerous small decisions- small decisions that people make every day: 3. Socially complex resources- resources created by people, such as culture, teamwork, trust, and reputation e. g. coolness, admiration. Theory hypotheses data verification . Job performance- the value of the set of employee behaviours that contribute, either positively or negatively, to organizational goal accomplishment.